Privacy Policy

Youth Labs operates this online store and website, including its content, features, tools, products, and services, to provide customers with a personalized shopping experience. Our store is powered by Shopify, which helps us provide these services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit our website, use our services, make a purchase, or communicate with us.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our services, where you live, and applicable legal requirements. It may include:

• Contact information: Name, billing address, shipping address, phone number, and email address.

• Financial information: Payment card details, financial account information, transaction records, payment methods, and payment confirmations.

• Account information: Username, password, security questions, preferences, and settings.

• Transaction information: Products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.

• Communications: Information you provide when contacting customer support.

• Device information: Browser, device, network connection, IP address, and other identifiers.

• Usage information: How and when you access, browse, and interact with our services.

Personal information means information that identifies you or can reasonably be associated with you. Anonymous or properly de-identified information is not considered personal information under this definition.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, browse our website, or contact us.

• Automatically through our website, devices, cookies, and similar technologies.

• From service providers who process information on our behalf.

• From business partners and other third parties.

How We Use Your Personal Information

Depending on how you use our services, we may process your information for the following purposes.

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, remember preferences, handle returns and exchanges, enable product reviews, provide customer support, and recommend products that may interest you.

We may also use information to improve our services and personalize your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications by email, text message, or postal mail. We may also display advertisements for our products on our website and other platforms, including advertisements based on your previous purchases, cart activity, and interactions with our services.

Security and Fraud Prevention

We may use personal information to authenticate accounts, protect payments, identify and investigate suspected fraud or unlawful activity, maintain security, and protect our customers and services.

You are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.

Communicating With You

We use your information to respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

We may process personal information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our policies, and investigate potential violations.

How We Disclose Personal Information

We may disclose personal information to third parties in certain circumstances, including:

• Shopify and service providers: Companies that assist with information technology, payment processing, analytics, customer service, cloud storage, order fulfillment, and shipping.

• Business and marketing partners: Partners who help us advertise products and provide personalized marketing. These partners may process information according to their own privacy policies.

• At your direction or with your consent: For example, when sharing information necessary to deliver an order or when you use social media features or account integrations.

• Affiliated companies: Businesses within our corporate group.

• Legal and business transactions: In connection with mergers, bankruptcy, legal obligations, valid government requests, enforcement of our policies, or protection of our rights and services.

Depending on where you live, you may have the right to opt out of certain sharing of personal information for targeted advertising.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide and improve its services.

Information submitted through our store may be shared with Shopify and third parties, including parties located in countries other than your country of residence.

We may also use enhanced Shopify features that rely on information about your interactions with our store, other merchants, and Shopify.

Shopify is responsible for processing personal information associated with these features and handling applicable requests concerning your privacy rights.

For more information, review the Shopify Consumer Privacy Policy. Depending on your location, you may also exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our services may contain links to websites and platforms operated by third parties. If you visit a website that we do not own or control, we recommend reviewing its privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites.

Information shared in public or semi-public spaces, including social media platforms, may be visible to other users and may be used by us or third parties subject to the applicable platform terms and privacy policies.

Including a third-party link does not automatically mean that we endorse the website or its operators.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of the original policy, we stated that we had no actual knowledge of selling or sharing personal information belonging to individuals under 16, as those terms are defined by applicable law.

Security and Retention of Information

We take steps to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security. Information transmitted online may not be completely secure, so we recommend avoiding unsecured channels when sending sensitive or confidential information.

We retain personal information for as long as necessary, considering factors such as maintaining your account, providing our services, fulfilling legal obligations, resolving disputes, and enforcing applicable agreements and policies.

Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• Right to Access: Request access to personal information we maintain about you.

• Right to Delete: Request deletion of personal information, subject to applicable exceptions.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Data Portability: Request a copy of your information and, in certain circumstances, its transfer to another party.

• Right to Opt Out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising, where applicable.

• Communication Preferences: Unsubscribe from promotional emails using the unsubscribe option provided in those messages.

Even if you opt out of promotional communications, we may continue sending non-promotional messages related to your account or orders.

Additional Rights for the UK and European Economic Area

Subject to applicable legal requirements and exceptions, residents of the United Kingdom and European Economic Area may also have the right to:

• Object to or request restrictions on certain processing activities.

• Withdraw consent when processing is based on consent. Withdrawal does not affect processing lawfully carried out before the withdrawal.

You may exercise applicable rights through the options available on our website or by contacting us using the details below.

For further information about Shopify's processing of personal information, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification requirements.

We will respond within the time limits required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority. Residents of the European Economic Area can find relevant supervisory authorities through the European Data Protection Board.

International Transfers

Your personal information may be transferred to, stored in, or processed outside your country of residence.

When transferring personal information from the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements approved by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

When changes are made, we will publish the revised policy on this website and provide any notices required by applicable law.

Need Help?

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24 hours a day, 7 days a week.

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Email: support@youthlabs.com

Text: +1 (888) 575-1855

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